Domain Registration Agreement

1. Who provides your domain

When you register a domain through xigzag, we act as a reseller. Your domain is registered through an ICANN-accredited registrar of record (we use NameSilo), and where we run your DNS we use Cloudflare. We tell you this plainly because you deserve to know exactly who holds your registration — you are the registrant, the domain is yours, and it remains portable.

Your registration is also governed by ICANN's requirements and the registrar of record's agreement, in addition to this policy and our Terms.

2. Honest, flat pricing — no renewal trap

This is the part other sellers bury, so we'll lead with it: the price you see is the price you renew at — every year. We do not use a cheap first-year teaser that balloons on renewal. Each extension's registration price and its renewal price are the same, shown before you pay, for every supported TLD.

Premium / aftermarket names are the exception: some names carry a registry premium price (often much higher), which we always show as the real price — we never quote a premium name at the standard rate.

WHOIS privacy keeps your personal contact details off public WHOIS lookups. On most extensions it costs $2.00 per year, shown at checkout; on country extensions that don't allow or charge for it, it's free or unavailable. The price you're shown is the price you're charged.

3. Your registrant (WHOIS) details

A real registration requires accurate registrant contact details — that's an ICANN rule, not ours. You agree to provide and keep current a valid name, email, address and phone number. Giving deliberately false WHOIS data can result in the loss of the domain. With WHOIS privacy on, these details are kept off the public record but are still held by the registrar as required.

4. Renewals, expiry and grace

Domains are registered for a fixed term (one or more years). We'll remind you by email as expiry approaches — at about 30, 7, 1 days before, and again if it lapses — so a domain (and the site on it) is never lost by surprise. You can turn on auto-renew in your dashboard.

If a domain expires, there is a grace window of roughly 30 days in which you can still renew it at the normal price before it begins the registry's redemption and deletion process. Once a domain reaches the registry's redemption phase, recovering it may cost significantly more or may not be possible — so renew within the grace window.

5. Refunds

A domain registration is effectively final the moment it's registered at the registry — the registry fee is non-recoverable — so completed registrations are generally non-refundable, except where the law requires otherwise.

The one case we handle automatically: if your payment succeeds but the registration fails (for example, the name was taken in the moment between paying and registering), we refund you in full and let you know. You're never charged for a domain you didn't get.

6. Transferring your domain out

Your domain is yours to move. After the initial ICANN lock period (typically 60 days from registration or a prior transfer), you can transfer it to any other registrar. From your dashboard you can unlock the domain and retrieve its authorization (EPP) code at any time — we will never withhold it. We'd love you to stay, but we will never trap you.

7. Your responsibilities

You're responsible for what your domain points to and how it's used, in line with our Acceptable Use Policy and applicable law (including anti-abuse and trademark rules). Domains used for phishing, malware, or other abuse may be suspended or removed as required by the registry, the registrar of record, or ICANN.

8. Questions

Anything about a domain you've registered with us? Email hello@xigzag.com. This page may be updated as registry or ICANN requirements change; the date above shows the latest version.